Privacy Policy
1. Introduction
Welcome to Partly - an educational app designed to help you better understand yourself through guided emotional reflection and Internal Family Systems (IFS)-based practices. In place of traditional lessons, our app guides users through “moments”, each made up of smaller interactive **“steps”** designed to support emotional reflection and learning. Your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our app. It also outlines your rights and choices regarding your data.
By accessing or using Partly, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use the app.
2. Information We Collect
We collect various types of information to provide and improve your experience with the app. This includes:
a. Personal Information
We collect various types of information to provide and improve your experience with the app. This includes:
Email address - collected through Supabase Auth for account creation and login.
Subscription data - including plan type, payment status, and transaction history, provided via RevenueCat.
b. User-Generated Content
Content you create and interact with in the app, such as:
Reflections and personal notes
Answers to questions in steps
Feedback submitted through the app
Personalized insights obtained at the end of moments
c. AI-Related Data
When you interact with our AI features (e.g., personalized insights), the following types of information may be sent to OpenAI:
Your answers to questions, insights, reflections, and notes
This data is used to generate personalized responses. It is processed securely through OpenAI's API and is not used to train their models, in accordance with OpenAI's API usage policy.
3. How We Use the Information
We use the information we collect for the following purposes:
To personalize your experience: This includes generating daily notes from “Self”, personalized insights at the end of moments based on your reflections, and activity, well-being scores.
To provide emotional guidance: Your answers, notes, and interactions help us offer relevant and supportive insights rooted in emotional intelligence education.
To operate and improve the app: We analyze usage patterns and performance data to enhance features, content, and the overall user experience.
To manage subscriptions and payments: We process subscription data through RevenueCat to enable billing, free trials, and access to premium features.
To communicate with you: We may use your contact information to respond to support requests, send important updates, or share relevant product-related information.
We do not sell your personal data or use it for third-party advertising.
4. How We Share Your Information
We only share your information with trusted third-party services that are essential to the operation of the app:
OpenAI: We share relevant data (such as reflections, insights) with OpenAI to generate personalized insights, daily notes from “Self” and responses in the Dialogue feature. This data is processed securely via their API and is not used to train OpenAI models.
RevenueCat: Used to manage in-app purchases, subscriptions, billing history, and free trial status.
Supabase: Our backend service that stores and manages your data securely, including your account, notes, reflections.
We do not sell or rent your personal data to any third parties. Data sharing is limited strictly to what is necessary for the app to function and improve.
5. Data Retention
We retain your data only as long as necessary to provide our services, support your experience, and comply with legal obligations.
If you choose to delete your account, your personal data - including insights, reflections, notes, and activity history - will be permanently and immediately deleted from our main database.
Some data may be retained in secure backups for up to 30 days for recovery and legal compliance purposes, after which it is automatically purged.
You may request deletion of your account and associated data at any time from within the app.
Once deleted, your data cannot be recovered.
6. Data Security
We take your privacy and data security seriously. To protect your personal information, we implement industry-standard security measures, including:
Access controls and authentication to restrict access to authorized personnel only.
Secure APIs and infrastructure provided by trusted third-party services like Supabase, OpenAI, and RevenueCat.
However, please note that no method of electronic transmission or storage is completely secure. While we do our best to safeguard your data, we cannot guarantee absolute security. Use of the app implies understanding and acceptance of this risk.
7. User Rights
You have control over your personal information. As a user, you have the following rights:
Access and Update: You can view and edit your personal data, reflections, and notes directly within the app.
Deletion: You may permanently delete your account and all associated data through the app settings. This includes all reflections, notes, and personal insights.
Object to Processing: You may object to how your data is being used for specific purposes (e.g., analytics or personalization) by reaching out to our support team.
To exercise any of these rights, please use the in-app settings or contact us at support@partly.life. We will respond to requests in accordance with applicable data protection laws.
8. Children's Privacy
Our app is intended for users who are at least 16 years old. We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, please do not use the app or provide any information to us.
If we learn that we have collected personal data from a child under the required age without verified parental consent, we will take steps to delete that information promptly. If you believe that a child under 16 may have provided us with personal information, please contact us atsupport@partly.life.
9. Third-Party Links & Services
Our app may contain links to external websites or services, such as support pages or app store listings. We are not responsible for the privacy practices or content of these third-party sites.
Additionally, we use third-party services to operate core features of the app, including:
Supabase (authentication, database, and storage)
OpenAI: (for generating personalized insights, well-being scores and daily notes from “Self”)
RevenueCat: (for managing subscriptions and payments)
These services may collect and process your data according to their own privacy policies. We encourage you to review their respective privacy policies to understand how your data is handled:
We do not control how these third parties collect, use, or secure your data and are not responsible for their practices.
10. International Data Transfers
If you are accessing the app from outside the country where our servers or third-party service providers (such as Supabase, OpenAI, and RevenueCat) are located, please note that your information may be transferred to, stored, and processed in countries outside of your own - including the United States.
By using the app, you consent to this transfer of information. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.
For users in the European Union (EU) or United Kingdom (UK), we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms, where required, to ensure your data is protected when transferred internationally.
10. International Data Transfers
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will notify you by updating the “Last Updated” date at the bottom of this policy and, where appropriate, through in-app notifications or by email.
We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Email: support@partly.life
We're committed to addressing your privacy concerns promptly and transparently.
Last Updated: October 12, 2025